This Privacy Policy sets out the basis on which we will handle any personal data, including but not limited to payment data, and other data that we collect from you or from other sources or that you provide to us (“Data”) in connection with your access and use of the Astamour website/Astamour mobile application (collectively, the “Site”), services and applications (collectively, the “Services”). We understand the importance of this data, and we are committed to protecting and respecting your privacy. Please read the following carefully to understand our data practices. By using our Services, you agree to handle data in accordance with this Privacy Policy.

References to “we” (or similar) in this Privacy Policy are references to Astamour and references to “you” or “user” are references to you as an individual or legal entity, as applicable.

What data may we collect from you?

We may collect and process the following data:

Data that you provide by filling in forms on the Site, including data provided when registering to use the Site and other shared registrations (for example, social media logins), subscribing to our services, posting material or requesting other services.

Data that you provide when entering a competition or promotion on our Site, completing a survey or poll, or providing reviews, testimonials or feedback.

Data that you provide to us, or that we may collect from you, when you report any difficulty you are experiencing in using our Site.

Correspondence records if you contact us.

General, aggregated, demographic and non-personal data.

If you download or use our mobile application, we may have access to details relating to your location and the location of your mobile device, including your device’s unique identifier.

Details of transactions you have made through our Site and details of our processing and delivery of goods you have ordered.

Details about your computer, including for example your IP address, operating system and browser type, as well as data relating to your general internet usage (for example, through the use of technology that stores or accesses data on your device, such as cookies, conversion tracking code, web beacons, etc. (collectively, “Cookies”)).

Your email address, which has been provided to us by a third party who has confirmed to us that they have obtained your consent to share your email address.

Any other data we consider necessary to enhance your experience of using the Site.

How will we use your data?

We may use data in the following cases:

To provide you with information, products or services that you request from us or that we think you may be interested in, and where you have consented to being contacted for such purposes.

To provide you with services based on where you are located, such as advertising, search results and other content tailored to you.

To carry out obligations arising from any contracts entered into between you and any other party who uses our site, or between you and us.

To improve our services and to provide better and more personalised services.

To ensure that our site content is presented in the most effective manner for you and the device you are using to access our site.

To notify you of changes to our site.

For any other reason we deem necessary to enhance your browsing experience on the site.

To administer incentive programmes and fulfil your requests for such incentives, and/or to allow you to participate in competitions and notify you if you win.

To whom do we disclose data?

Our customers’ data is a very important part of our business. Therefore, we only share data as described below and only with companies that follow practices that have at least the same protections as those described in this Privacy Policy:

Other Parties. To provide our Services, we may partner with other companies affiliated with us or non-affiliated service providers (e.g., logistics companies used to deliver products to you, marketing companies, payment processors for online transactions, etc.). In order to process your transactions, these other companies may store data in a digital wallet so that your use of our Services is more effective.

You understand that it is important for these companies to have access to relevant data to perform their tasks. We ensure that these companies do not use the data for other purposes. We may also receive data from these companies (e.g., delivery data and updated addresses) for the purpose of using it (e.g., to correct our records and deliver goods related to any purchase you make). By using the Site, you consent to the transfer, storage, use, and disclosure of data between our affiliated companies and non-affiliated service providers, wherever they are located. These companies are contractually bound to respect the privacy of the data.

Marketing and Promotions. We may also use the data to provide you with information about goods and services that may be of interest to you, as well as to enhance your browsing and use of the Site, service messages, new features and improvements, special offers and events of interest. We may communicate with you through various channels, including but not limited to emails, web notifications, publications, phone, in-app messages and news article transfer cards.
We may allow third parties to use the data, for example: We may provide the data to advertisers to help them reach the target audience and to enable us to comply with our obligations to advertisers (i.e. by displaying their advertisements to the target audience).
In addition, to participate in some of our competitions and promotions, you may be asked to provide additional data. For example: If you win a competition, you may be asked to provide additional personal data to confirm your eligibility and award you the prize. This data is collected by us or by participating sponsors or vendors of the promotions. Please note that you should review the privacy policies of such third party to see how they use any data they collect.

Business Transfers: In the event that we acquire our company or substantially all of our assets, customer data will be one of the assets transferred to the new owner.

Protection of our site and other sites: We disclose customer account and other personal data when we believe disclosure is appropriate to comply with the law and law enforcement investigations and to protect the rights, property or safety of our users or others. This includes exchanging data with other companies and organizations for a variety of reasons, including fraud protection and credit risk reduction.

Please note that our site may, from time to time, contain links to and from the sites of our affiliates, advertisers and networks. If you follow a link from one of these links, please be aware that these sites have their own privacy policies and that we will not be responsible or liable for these policies. Please check the policies of those sites before submitting any personal data or other information to them.

How do we store your data?

The data we collect from you may be transferred to or stored at a location outside the Kingdom of Saudi Arabia. It may also be processed by a team operating outside the Kingdom of Saudi Arabia. However, this staff works for us or for one of our suppliers. This staff is involved, among other things, in fulfilling your order, processing payment details and providing support services.

We will store your data for as long as is necessary in accordance with this Privacy Policy or as required to comply with any law. Your data may be transferred, stored, processed and used by our affiliates or non-affiliated service providers in one or more countries outside your country. Your payment data may also be transferred and stored by our affiliates to process payments and provide technical support services.

What security measures do we apply?

We take technical, commercial, technical and administrative steps to ensure that data is handled securely and in accordance with this Privacy Policy, to protect data from unauthorized access, alteration, disclosure or destruction. For example, we may use encrypted electronic technology to protect data while it is being transmitted to our site, as well as an external electronic firewall, and an electronic firewall on the computer hosting our site so that we can prevent malicious attacks on the network. Only employees, service providers and agents who have a need to know the data in order to carry out their work will be allowed access to it.

It is important for you to ensure that your password and the device you use to access our site are protected from unauthorized access by third parties. You are solely responsible for keeping your password confidential, for example, ensuring that you log out after using a shared device.

Unfortunately, the transmission of data over the internet is not completely secure. Although we will do our best to protect the data, we cannot guarantee the security of the data transmitted to our site, and you bear the risks of transmitting any data.

How can you access and modify data?

You can access a wide range of data about your account and transactions with the site for the purpose of viewing and, in some cases, updating the data.

Examples of data that you can easily access on the site:

Updated data relating to your most recent purchase orders.

Personal identification data (including name, email, password, correspondence and personal advertising preferences).

Payment settings (including credit card information).

Email notification settings.

You may opt out of receiving future marketing communications from us at any time by adjusting your customer communications preferences, via the unsubscribe link in email communications. To shop through the mobile application you will need to adjust your notification settings in the general section of your mobile phone.

In addition, our system will place cookies when you log in to the site to ensure a smooth and enjoyable user experience on the site. You can deactivate cookies by changing your browser settings. If you deactivate cookies, this will affect how our site works and you may not be able to access or use some or all of the functionality of the site. For example, performance cookies collect information about how you use the site – i.e. the pages you visit most often – which allows us to provide you with targeted and relevant options that enhance your browsing and use of the site.

We may retain a copy of your data for compliance purposes, particularly when you update information where we retain a copy of previous data for our records.

What if we change our privacy policy?

Our business is constantly changing, so our Privacy Policy may be affected and need to be changed. We will post the current version of this Privacy Policy on the Site and it will remain in effect from the date it is posted on the Site or as we determine as the effective date.

We may send periodic email reminders of our notices and terms, but you should check back frequently to see the most recent changes.

You should check the Privacy Policy regularly. Your continued use of the Site after any changes constitutes your acceptance of this Privacy Policy as amended.

How can you contact us?

If you have any questions regarding your data on the Site, please contact us with a detailed description of your questions, and we will respond to them and address them.